Frequently Asked Questions
Essential Care plans purchased online in all states except California include four lube, oil and oil filter services, which must be used within two years of the date the plan is purchased. Essential Care plans purchased online in the state of California include two lube, oil and oil filter services, which must be used within one year of the date the plan is purchased.
Each service includes the type and quantity of oil that is specifically recommended for your vehicle by FCA US LLC, as identified by your vehicle identification number (VIN). Dealers reserve the right to apply additional disposal fees.
- In all states except California, plans expire two years from the date of purchase or when all four services have been used, whichever comes first
- In the state of California, plans expire one year from the date of purchase or when both services have been used, whichever comes first
- Take your personalized plan provisions to any dealer and they will contact us to request a cancellation
- Mail your cancellation request to: Mopar Vehicle Protection, Cancellation Department, P.O. Box 2700, Troy, MI, 48007-2700