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Roadside Assistance

Here for you 24/7/365

Life is full of surprises. Some are good, while others can be a little flat - like your tire after a nail finds its way into it, or the dent in your fender from that pole that came out of nowhere. At Mopar®, we understand. That's why if you're in need of Roadside Assistance, you can call one of the following numbers for help. Our customer service teams are here for you 24 hours a day, 7 days a week.

WITHIN THE U.S.

Chrysler, Dodge, Jeep® and Ram: 1-800-521-2779

FIAT®: 1-888-242-6342

Alfa Romeo: 1-844-253-2872

WITHIN CANADA

Chrysler, Dodge, Jeep® and Ram: 1-800-363-4869

So we can best serve you when you call, please have the following information available:

  • Name of vehicle owner
  • Vehicle identification number (VIN)
  • Type of vehicle
  • License plate number
  • Mileage (odometer reading)
  • Where you are located (city, cross streets, landmarks, etc.)
  • Nature of the problem (brief description)

What to Expect: The towing service will transport your vehicle to the Service Department of the closest Chrysler, Dodge, Jeep®, Ram, FIAT® or Alfa Romeo dealership. Please keep in mind, if you choose to go to another dealership, additional charges will apply if the added distance exceeds 10 miles.

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Coverage Details

FCA US LLC offers full Roadside Assistance, which includes towing to the nearest FCA US LLC dealer and flat tire, lockout and fuel delivery service for all vehicles. Coverage terms vary. See below for details.

For Model Year 2017: 24 Hour Towing Assistance covers jump-starts or towing to the nearest FCA US LLC and is applicable for the term of the basic manufacturer's warranty period of 5 years or 60,000 miles (gas) or 5 years or 100,000 miles (diesel), whichever comes first.

For Model Years 2014-2016: 24 Hour Towing Assistance covers jump-starts or towing to the nearest FCA US LLC and is applicable for the term of the basic manufacturer's warranty period of 5 years or 100,000 miles, whichever comes first.

For FIAT® Vehicles Only: 24 Hour Towing Assistance covers jump-starts or towing to the nearest FIAT® studio and is applicable for the term of the basic manufacturer's warranty period of 4 years from the vehicle's in-service date, regardless of mileage.

For Alfa Romeo Vehicles Only: 24 Hour Towing Assistance covers jump starts or flatbed towing to the nearest Alfa Romeo studio and is applicable for the term of the basic manufacturer's warranty period of 4 years from the vehicle's in-service date, regardless of mileage.

Additional Considerations

24 hour Towing Assistance is also provided on a warrantable component if your vehicle has a longer warranty (such as SRT® vehicles), or additional component coverage such as 7-year or 70,000-mile limited powertrain warranty. Additionally, if you purchased certain Extended Service Contract Policies offered through our Mopar® Vehicle Protection program, this would provide an additional level of coverage on warrantable components offered through these plans. Please see your Chrysler, Dodge, Jeep®, Ram, FIAT® or Alfa Romeo dealer for further details. You can also visit the Mopar® Vehicle Protection section of this site to learn more.

Pacific Hybrid Electric Vehicles that cannot be driven due to failure of a part covered by the Hybrid System Limited Warranty will be eligible for standard towing coverage up to 15 years or 150,000 miles, whichever comes first.


Towing Assistance Exclusions:

  • Towing claims which are provided by unlicensed providers
  • Incidental or consequential damages and/or charges connected with the failure of your vehicle. Some examples may include lost time and inconvenience; the loss of the use of your vehicle; rental car expenses; fuel cost; telephone, travel, meal and/or lodging expenses; the loss of personal or commercial property; the loss of work related revenue.
  • Any vehicle which has had the odometer altered

Additional Towing Assistance Exclusions for 2013 model year and prior:

  • Towing claims which would typically be covered by your vehicle insurance (such as accident related claims)
  • Fuel delivery*
  • Flat tire changes*
  • Lockouts*
*While these services are not a part of the FCA US Towing Assistance program, you can still contact the toll-free number to arrange for help with these services at competitive consumer rates.