Interested in changing your plan or have a question? Talk with a specialist.
If you need additional assistance with your Mopar® Vehicle Protection plan, please call us at 1-800-521-9922 (in the U.S.) or 1-800-465-2001 (in Canada), Monday through Friday from 8:00 a.m. to 8:00 p.m. ET, or Saturday from 8:00 a.m. to 3:00 p.m. ET.
We're here to help. Check out our list of FAQs, and if we haven't addressed your concern, don't hesitate to contact us.
All Chrysler, Dodge, Jeep®, Ram, FIAT® and Alfa Romeo vehicles, and most - but not all - competitive make vehicles are eligible for genuine Mopar® Vehicle Protection. You may purchase a plan for your vehicle by visiting your local, authorized dealer or calling 1-888-240-2709. If you are interested in Mopar Vehicle Protection® for another make, please visit your authorized dealer to inquire about eligibility.
Mopar® Vehicle Protection is offered with a wide variety of time and mileage terms, typically up to 7 years and 100,000 miles. Lifetime plans have no time limit on mechanical coverage, but only for the original owner; they are not transferable unless required by state law.
New Vehicle plan coverage and Certified Pre-Owned Vehicle plan coverage begin on the vehicle's warranty start date (the date the vehicle was delivered to its original owner) and at zero miles. This coverage does not begin upon expiration of the new vehicle warranty.
For example: Your vehicle's warranty start date is July 1, 2009 and the odometer reads 10,000 miles. You purchase a 5-Year / 60,000-Mile Maximum Care℠ plan on November 1, 2009. Your coverage starts on July 1, 2009 and expires on July 1, 2014 or when your odometer reads 60,000 miles, whichever occurs first. Traditional Pre-Owned Vehicle plan coverage and most - but not all - Convenience and Maintenance (non-mechanical) coverage begin on the date and mileage when you purchase the plan.
For example: You purchase a pre-owned 2006 Chrysler vehicle on August 1, 2009 and the odometer reads 50,000 miles. On the same day, you purchase a 2-Year / Unlimited Mileage traditional Pre-Owned plan. Your coverage starts on August 1, 2009 and expires on August 1, 2011.
Your plan will pay the total cost (parts and labor) for plan covered repairs less the plan deductible, when applicable, to correct any failure caused by a defect in materials or workmanship, and not covered by the vehicle's factory warranty. Coverage is limited to the components listed under "Components Covered" in your plan provision. For detailed coverage information on the specific coverage you purchased, please refer to your personalized plan provision.
If you require a copy of your personalized plan provision, please contact your selling dealership or print your plan provision for further information.
In most, but not all, cases remaining coverage may be transferred to a second owner of the vehicle at the time of vehicle sale. A $50 option transfer fee will be applied (in most states). Lifetime coverage is not transferable unless required by state law. Your personalized plan provision describes the transfer rules applicable to your plan and the transfer fee in your state. If you have financed your Mopar® Vehicle Protection, the plan needs to be paid in full before you can transfer it.
A factory warranty transfer fee may also apply. To transfer the Powertrain Limited Warranty, you must have an authorized Chrysler, Dodge, Jeep®, Ram, FIAT® or Alfa Romeo dealer process a Transfer of Coverage Application for you. The cost for this service is $150 payable to the dealer. You must apply for this transfer within 30 days from the date you buy the vehicle from the previous owner.
We recommend that you take your personalized plan provision and the completed transfer form to your Chrysler, Dodge, Jeep, Ram, FIAT or Alfa Romeo dealer and they will assist you with the transfer.
If this is not possible, please complete and sign the transfer portion of your plan provision. Transfer requests need to be signed by the person to whom the plan provision were originally issued, and they need to be received by Mopar Vehicle Protection® within 60 days of the ownership change.
If you are the original purchaser of the plan, and coverage under the plan has not expired or been terminated, you may cancel if you have not authorized transfer of plan coverage to a new owner. To cancel the plan, you may take your plan to any dealer. The dealer will contact us to request termination of your contract.
If your vehicle is repossessed or rendered a total loss, and your plan was financed with your vehicle, your rights under this plan transfer to the lienholder. The lienholder is then responsible for requesting termination of the plan through the dealer where the plan was purchased. If the plan was not financed, any refund due will be paid to you by check in your name from FCA US LLC.
If there is no dealer in your area, mail your cancellation request, along with your plan provision, proof of payoff and current mileage on the vehicle to:
Please specify the Option Code(s) you wish to cancel. Option codes can be found on the first page of this document below Option Description.
On cancellation requests received* within the first 60 days from the original purchase date of the plan, you will be refunded the full amount you paid for the plan, provided no claims have been paid against the plan. In the event claims have been paid, or requests received* after 60 days, your refund will be based on the full amount you paid for the plan, less a pro-rata adjustment for time or mileage used, whichever is greater, less a $75 cancellation fee.
We reserve the right to cancel the plan after issuance should it be discovered that: (a) the vehicle is ineligible or has been modified/altered to make it ineligible after plan coverage has been in effect; (b) failure of the customer to maintain the vehicle as prescribed by the manufacturer; (c) the odometer has been tampered with or has not been repaired by the customer; (d) non-payment of premium or (e) the vehicle is registered outside of the of the United States, Guam and Puerto Rico. Your refund will be based on the full amount you paid for the plan, less a pro-rata adjustment for the time or mileage used, whichever is greater, less claims paid.
A cancellation refund check will be made payable and issued to you if no lien exists. Whenever a lien exists, the cancellation refund check will be made payable and issued to the lienholder.
Note: Plans sold beyond 12 months or 12,000 miles from the vehicle's original in-service date have a surcharge applied to the plan cost. $150 of the applicable surcharge is non-refundable after 60 days from the plan sale date. This statement does not apply to Arizona, California, Florida, Nevada, New Hampshire, Puerto Rico and Washington.