Collision Assistance

Find an FCA Certified Collision Repair Facility

There are many things to consider when getting your vehicle repaired. Is the shop certified? Is the technician qualified? Do they use authentic OEM parts? Will they get my vehicle back to its pre-accident condition? Use an FCA US LLC Certified Collision Repair Facility, and the answer would be yes to all of the above. Search below and find the location that's right for you.

Search By Zip Code

Helping You Stay Prepared

Although we hope it never happens, sometimes accidents do occur. Take a look at these tips below so you'll be prepared if you ever find yourself in an accident situation.

  • Before An Accident
  • At The Accident Scene
  • After An Accident

Just a few precautions that could save you hours of headache.

UNDERSTAND YOUR INSURANCE COVERAGE

Believe it or not, this is a very important step. Just as vehicles and drivers vary, so do insurance policies - from the coverage to repair exclusions. Did you know...

  • Each state has unique minimum liability insurance requirements you must carry
  • In an effort to keep their costs down, insurance companies often try to get body shops to use the cheapest parts when making repairs on vehicles, which can compromise the safety, performance and resale of your vehicle? Learn about the advantages of OEM parts here.
  • OEM parts requirements vary by state, and that requesting specifically that OEM parts be used in your vehicle repairs often entails paying an additional insurance premium or rider?

    Here are some more tips of what to look for in your policy and how to make sure you have appropriate coverage for your vehicle. Learn more on how Liberty Mutual Insurance helps FCA US LLC vehicle owners save on car insurance.

BE READY TO DOCUMENT AN ACCIDENT

It's not always possible to think clearly about what you'll need at the scene of an accident. But these handy tools will help you be ready to gather the info you'll need.

Steps to help you stay focused during an emotional moment.

FIRST, TAKE CARE OF YOURSELF.

Take a moment to make sure you and your passengers are OK. If anyone is hurt, or not feeling well, dial 911 immediately. Then, turn on your hazard lights and, if your vehicle is drivable, move it to a safe spot. Be careful exiting the vehicle.

CALL THE POLICE


CALL ROADSIDE ASSISTANCE

If you're going to need your vehicle towed, contact Roadside Assistance at 1-800-521-2779. While towing is not covered under the warranty, most insurance companies reimburse for this. And don't forget, it's your right to choose what dealership/repair shop your vehicle is taken to.

GET THE OTHER DRIVER'S DETAILS

Use the Accident Report Form you've printed or the Accident Assistant in the Mopar® Owner's Companion for iPhone or Android.

Note the other driver's info or take photos that show:

  • Full name and address
  • License plate number
  • License/ID number
  • Insurance information

And if there were any witnesses, it's important to get their information, too.

DOCUMENT THE DAMAGE

Fully assess your vehicle and make notes or take photos thats how any dents, scrapes or other damage. This will be vey helpful for insurance purposes.

Get your vehicle - and your life - back on-track fast.

REMEMBER YOUR REPAIR RIGHTS

Accidents, even small ones, are a major disruption. But understanding your rights as a consumer when it comes to communicating with your insurance company and a body shop can help lessen the stress of the situation.

  • It's your right to demand only OEM parts on your vehicle
  • It's your right to choose where to have your vehicle repaired
  • It's your right to know exactly what parts are being replaced and with what
  • It's your right to bring a vehicle back for further repairs if you're not satisfied
  • Learn more about your rights here.

REPORT THE ACCIDENT

Report the accident to your insurance company, ideally within 48-hours. File an accident report with local police and/or DMV as-required.

REVISIT YOUR INSURANCE COVERAGE

Check whether your policy includes coverage for authentic OEM parts to be used in a collision repair. Since aftermarket parts are often cheaper, complete OEM coverage can sometimes require an insurance premium/rider. Coverage varies by policy and OEM parts requirements vary by state, learn more here.

CHOOSE A REPAIR FACILITY

There are many things to consider when choosing the right body shop. But the only way to ensure your vehicle will be repaired correctly, with all OEM parts, is to choose an FCA US LLC Certified Collision Repair Facility.

REQUEST ALL OEM PARTS IN YOUR REPAIR ESTIMATE

Ask specifically that OEM parts be included in the repair estimate. Remember, using non-OEM parts compromises your safety, as well as your vehicle's performance and value.

DON'T RUSH AND ESTABLISH EXPECTATIONS

Don't release your vehicle from a tow yard until you've found the auto body shop you want to use. And don't sign anything until you understand the estimate and agree to the repairs and parts listed. Be clear about the repair timeline and ask questions to understand expectations from the repair facility.

PICK UP YOUR VEHICLE AND EXAMINE THE REPAIRS

Many repairs happen below the surface, where safety and performance can be most compromised. Here are some helpful tips on what to look for when retrieving your repaired vehicle.

Recycle your lithium-ion battery

Does your vehicle have a lithium-ion battery? Do your part to protect the planet by recycling it after an accident. Read about our commitment environmental sustainability and how to recycle your lithium-ion battery. Learn More

The Mopar® Difference

Repairs after a collision affect the safety and performance of your vehicle, not just how it looks. By ensuring your repairs are made using Mopar® collision parts over aftermarket ones, you'll have the advantage of quality parts engineered to fit and function specifically in your FCA US LLC vehicle. So be sure to check whether your insurance policy includes coverage for authentic OEM parts. See below for a few examples of the Mopar® Difference.

Coverage That Goes the Distance.

Our Anti-Corrosion Limited Warranty includes perforation (metal rust-through) due to corrosion in normal use. Replacement sheet metal products, which prove to be defective due to perforation (inside-out rust-through only) will be repaired or replaced at the option of FCA US LLC. If the vehicle is eight (8) model years old or more, FCA US LLC may replace the defective part with a comparable salvage part.

This warranty is not transferable to a subsequent owner of the vehicle. FCA US LLC warrants, to the original purchaser only, Mopar® Replacement Sheet Metal products, including plastic bumper covers and grilles, against defects in material or workmanship for as long as the original purchaser owns the vehicle on which the part is installed.

Your Connection For Everything Mopar®

If you regularly work on Chrysler, Dodge, Jeep®, Ram, FIAT® or Alfa Romeo brand vehicles, or if you simply want to build a winning service reputation using Mopar® collision parts, then MoparRepairConnection.com is for you. Set up your free account today and get the inside scoop on Mopar® collision parts, plus get access to technical resources, repair manuals, repair tips and more.

GET CONNECTED
mopar repair connection

Need Help?

Need Some Help?

Contact Mopar® Customer Care today and one of our representatives will help you find what you're looking for or answer any questions you may have.