Get your vehicle - and your life - back on-track fast.
REMEMBER YOUR REPAIR RIGHTS
Accidents, even small ones, are a major disruption. But understanding your rights as a consumer when it comes to communicating with your insurance company and a body shop can help lessen the stress of the situation.
- It's your right to demand only OEM parts on your vehicle
- It's your right to choose where to have your vehicle repaired
- It's your right to know exactly what parts are being replaced and with what
- It's your right to bring a vehicle back for further repairs if you're not satisfied
- Learn more about your rights here.
REPORT THE ACCIDENT
Report the accident to your insurance company, ideally within 48-hours. File an accident report with local police and/or DMV as-required.
REVISIT YOUR INSURANCE COVERAGE
Check whether your policy includes coverage for authentic OEM parts to be used in a collision repair. Since aftermarket parts are often cheaper, complete OEM coverage can sometimes require an insurance premium/rider. Coverage varies by policy and OEM parts requirements vary by state, learn more here.
CHOOSE A REPAIR FACILITY
There are many things to consider when choosing the right body shop. But the only way to ensure your vehicle will be repaired correctly, with all OEM parts, is to choose an FCA US LLC Certified Collision Repair Facility.
REQUEST ALL OEM PARTS IN YOUR REPAIR ESTIMATE
Ask specifically that OEM parts be included in the repair estimate. Remember, using non-OEM parts compromises your safety, as well as your vehicle's performance and value.
DON'T RUSH AND ESTABLISH EXPECTATIONS
Don't release your vehicle from a tow yard until you've found the auto body shop you want to use. And don't sign anything until you understand the estimate and agree to the repairs and parts listed. Be clear about the repair timeline and ask questions to understand expectations from the repair facility.
PICK UP YOUR VEHICLE AND EXAMINE THE REPAIRS
Many repairs happen below the surface, where safety and performance can be most compromised. Here are some helpful tips on what to look for when retrieving your repaired vehicle.
Recycle or repurpose your lithium-ion battery
Does your vehicle have a lithium-ion battery? Learn how to handle your lithium-ion battery and contact the dealership you purchased your vehicle from to arrange an assessment after an accident. Learn More