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Collision Assistance

Helping You Stay Prepared

Although we hope it never happens, sometimes accidents do occur. To help you stay prepared and empowered, please consider the following tips:

Before an Accident Occurs:

  1. Download the Accident Report Form. We recommend keeping it in your glovebox to ensure it’s on hand in case you need it.

  2. If you have a smartphone, you can download the Mopar® Owner's Companion App from your iOS or Android device. The app will assist you in filling out the necessary information so it will be a fast and smooth process to contact a collision assistance repair facility in the area. The app also has an "Accident Assistant" feature that will locate a certified Chrysler, Dodge, Jeep®, Ram, FIAT® or Alfa Romeo repair facility near you, and a "Make an Appointment" feature, which lets you contact the facility directly.

Find a Mopar® Repair Facility on the go

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Companion App Today

  1. Choose your own repair facility. It's your right to choose where you want your vehicle repaired. Knowing that your vehicle will be repaired by trained technicians, with the right repair documentation, the right equipment, materials, and the use of the OEM parts necessary to bring your vehicle back to pre-accident condition will give you peace of mind when the need arises. That’s why we recommend using a certified Chrysler, Dodge, Jeep®, Ram, FIAT® or Alfa Romeo collision assistance repair facility.

  2. Know your rights. Each owner has certain rights with regard to accident repair. Among these may be the "right to approve what kind of parts are used on the vehicle" and to be informed of "what kind of parts are going to be used before repair begins." And, don’t forget to get an estimate for your repairs. You need to be certain of what you and your insurance company are paying for. Knowing the difference between different grades of parts and demanding the use of authentic Mopar® Collision Repair Parts can help your vehicle retain its value, ensure your future safety and protect your warranty coverage. For more information on the types of crash parts to be aware of, visit crashrepairinfo.com.

  3. If a tow truck does not arrive in the first few minutes, call for a tow. Our Roadside Assistance team is here for you 24/7 at 1-800-521-2779. Although accident towing is not covered by your warranty, our Customer Care team understands the needs of your vehicle. Although the cost of the tow is your responsibility, you can still control the destination of your vehicle, and most insurance companies reimburse that expense.

Your Insurance Coverage

Each state has unique minimum liability insurance requirements you must carry. For information on those requirements, please see your insurance provider. As you determine how to protect your vehicle, here are a few points to consider:

  • Your automobile insurance policy is a binding legal contract. Be sure to read and understand it.

  • A standard automobile insurance collision assistance policy should pay for covered repairs up to the fair market value of your vehicle less any deductible you have chosen for your policy. It's important to remember that this value can be significantly lower than the cost of replacing your vehicle (or your loan balance). If your vehicle is financed or leased, you may need "gap insurance" in order to be reimbursed any difference between what you owe and what the vehicle is worth.

  • In addition to gap insurance, many companies offer replacement cost coverage to cover the total cost of replacing your new vehicle(s) in the event of a total loss.

  • Insurance companies are increasing their use of "non-OEM" (Original Equipment Manufacturer) parts (including salvage, rebuilt, remanufactured, and aftermarket parts).

  • Some insurance companies have specific additional premiums to add the right to repair with all OEM parts. Check with your insurer about how much this will add to your premiums.

  • It is important to remember that your vehicle is designed to perform as a system and must pass strict tests to help ensure the safety of the occupants. Replacement of parts with anything other than genuine OEM parts could affect future performance. Therefore, be sure to know what type of parts your insurer will use in case of an accident, prior to accepting coverage.

  • Some state governments have responded to this issue and have specific rules regarding the use of non-OEM parts. Below are two examples from the state of Michigan and the state of Texas:

From the State of Michigan:

Michigan law requires a collision assistance repair facility to inform you in writing if the replacement parts used to repair your vehicle are non-OEM (NOT Original Equipment Manufacturer and are not produced by the vehicle manufacturer). Non-OEM parts may be of a lesser quality and, if used, may void the manufacturer's warranty.

From the Texas Department of Insurance:

27). CHOICE OF REPAIR SHOP AND REPLACEMENT PARTS. "You have the right to choose the repair shop and replacement parts for your vehicle. An insurance company may not specify the brand, type, kind, age, vendor, supplier, or condition of parts or products used to repair your automobile."

  • Be sure to know your rights within your state. To learn the laws or regulations in your state, go to your state government's website and search for: insurance regulations and auto body repair parts.

Authentic Mopar Collision Repair Parts

Authentic Mopar Collision Repair Parts are the only parts designed, engineered, and tested exclusively for Chrysler, Dodge, Jeep®, Ram, FIAT® and Alfa Romeo vehicles. They help preserve the integrity of your vehicle, so it can look and perform as it should. That's why if you’re in a collision, you should insist on Authentic Mopar Collision Repair Parts. It’s a difference you can see:

  • They install with a precise, good-as-new fit:
  • They're tested to help ensure your safety:
  • They utilize the same materials, paints and coatings as your vehicle to match its finish;
  • They maintain the same level of corrosion protection durability as your vehicle did when it was new; and
  • They help protect your vehicle's value in the event of an accident.

Keeping Your Vehicle Like New

Keeping your vehicle like new helps ensure you'll get the greatest return on your investment at the time of resale. Also, if you lease your vehicle, you'll be expected to return it up to standard; otherwise, you may be required to pay additional termination charges. Authentic Mopar Collision Repair Parts help protect your safety and your investment, and help minimize the possibility that your vehicle will lose some of its value.

Our Anti-Corrosion Warranty

This limited warranty includes perforation (metal rust-through) due to corrosion in normal use. Replacement sheet metal products, which prove to be defective due to perforation (inside-out rust-through only) will be repaired or replaced at the option of FCA US LLC. If the vehicle is eight (8) model years old or more, FCA US LLC may replace the defective part with a comparable salvage part.

This warranty covers the cost of parts, labor and paint for replacement parts, including outer-panel sheet metal parts, if incurred as a result of the failure; if pre-approved by FCA US LLC; and if an authorized FCA US dealer originally installed the part. Parts are covered on a replacement basis only, if the original part was sold over-the-counter. This warranty is not transferable.

This warranty is not transferable to a subsequent owner of the vehicle. FCA US LLC warrants, to the original purchaser only, Mopar® Replacement Sheet Metal products, including plastic bumper covers and grilles, against defects in material or workmanship for as long as the original purchaser owns the vehicle on which the part is installed.

WHAT'S NOT COVERED

This warranty does not cover corrosion due to fire, accident, vehicle abuse, owner negligence or vehicle alteration; corrosion caused by sand, hail, airborne fallout, chemicals, salt, road hazards or stone damage; or surface paint deterioration or corrosion (other than inside-out perforation).