Mopar® Vehicle Protection FAQ

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Which vehicle makes and models are eligible for Mopar® Vehicle Protection?

All Chrysler, Dodge, Jeep® , Ram, FIAT® and Alfa Romeo vehicles, and most -but not all -competitive make vehicles are eligible for genuine Mopar® Vehicle Protection. You may purchase a plan foryour vehicle by visiting an authorized dealer or calling 1-866-818-9929. If you are interested in Mopar Vehicle Protection for a competitive make, please visit your authorized dealer to inquire about eligibility.

When can I purchase Mopar® Vehicle Protection?

New Vehicle plans can be purchased anytime within 4 years and 48,000 miles of the vehicle's warranty start date (the date the vehicle was delivered to its original owner). Surcharges may apply after 1 year or 12,000 miles.

Certified Pre-Owned plans can be purchased on Chrysler, Dodge, Jeep® , Ram, FIAT® or Alfa Romeo vehicles with an active, Certified Pre-Owned Limited Warranty and an odometer that reads less than 75,000 miles.

Traditional Pre-Owned Vehicle plans can be purchased on vehicles that are no more than 10 model years old and with an odometer that reads less than 150,000 miles, or less than 125,000 miles for vehicles with a 5-year/60,000-mile Powertrain Limited Warranty provided by the manufacturer. Your dealer will complete a Vehicle Inspection to ensure the vehicle is eligible for coverage.

Convenience and Maintenance (non-mechanical) plans have specific enrollment rules. Please visit your local dealer for details.

What is the length of a Mopar® Vehicle Protection plan?

Mopar® Vehicle Protection is offered with a wide variety of time and mileage terms, up to 8 years and 125,000 miles.

New Vehicle plan coverage and Certified Pre-Owned Vehicle plan coverage begin on the vehicle's warranty start date (the date the vehicle was delivered to its original owner) and at zero miles. This coverage does not begin upon expiration of the new vehicle warranty.For example: Your vehicle's warranty start date is July 1, 2019 and the odometer reads 10,000 miles. You purchase a 5-Year / 100,000-Mile Maximum Care℠ plan on November 1, 2019. Your coverage starts on July 1, 2019 and expires on July 1, 2024 or when your odometer reads 100,000 miles, whichever occurs first.

Traditional Pre-Owned Vehicle plan coverage and most -but not all -Convenience and Maintenance (non-mechanical) coverage begin on the date and mileage when you purchase the plan.

For example: You purchase a pre-owned 2018 Chrysler vehicle on August 1, 2019 and the odometer reads 50,000 miles. On the same day, you purchase a 2-Year / Unlimited Mileage traditional Pre-Owned plan. Your coverage starts on August 1, 2019 and expires on August 1, 2021.

Do you offer other kinds of Mopar® Vehicle Protection that aren't featured on this website?

This website describes our best-selling plans, but yes, we have others. Call 1-866-818-9929 for details. Your local Chrysler, Dodge, Jeep® , Ram, FIAT® or Alfa Romeo dealer also offers these and many other specialized plans for mechanical coverage and maintenance, including commercial vehicle plans, vehicle theft deterrent, roadside assistance and lube oil and filter plans. Please visit your authorized dealer for details.

What documentation will I receive upon the purchase of Mopar® Vehicle Protection?

When you purchase genuine Mopar® Vehicle Protection from a Chrysler, Dodge, Jeep® , Ram, FIAT® or Alfa Romeo dealer, or by calling 1-866-818-9929, you will receive a personalized plan provision directly from your dealership or via eMail. The plan provision will provide a detailed description of the benefits, coverage, terms and conditions of your plan. You can also obtain a copy of your personalized plan provision from this web site. If you didn’t receive a copy of your plan provision, please call Mopar Vehicle Protection at 1-800-521-9922 and we'll send you a copy.

Is it possible to add the cost of Mopar® Vehicle Protection to my lease or loan payment?

Yes, but this can only be done at the time you lease or purchase your vehicle, subject to the approval of your lease or loan provider. If you purchase your Mopar® Vehicle Protection after you purchase or lease your vehicle, you cannot add the cost of Mopar Vehicle Protection to your lease or loan payment. In that case, you can consider our interest-free payment plan as an alternative.

Do you offer an interest-free payment plan?

Yes. Most of our mechanical repair plans, like Maximum Care℠ and Added Care Plus℠, can be purchased using a monthly payment plan. Payment plans can be arranged at your local dealer or by calling 1-866-818-9929. Everyone qualifies. There are no administration fees, but a down payment is required at time of purchase.

How do I pay off my Mopar® Vehicle Protection plan?

If you are using our interest-free payment plan and wish to pay your remaining balance, mail your invoice along with payment in full to:

Mopar Vehicle Protection
P.O. Box 77000
Dept. 77829
Detroit, MI 48277-6829

What should I do if I haven't received my invoice?

If you are using our interest-free payment plan and haven't received an invoice, please call our payment processing center at 1-800-595-6286.

What are a customer's responsibilities under the terms of Mopar® Vehicle Protection?

Customers are responsible for proper operation and maintenance of vehicles covered by Mopar® Vehicle Protection, just as if the vehicle is operating under warranty. Please refer to the Owner's Manual supplied by FCA US LLC (or other vehicle manufacturer) for detailed information. Be sure to keep all receipts and work orders related to the maintenance of your vehicle. This will help to determine if the recommended maintenance schedule was followed, should the need arise.

How do I change my coverage or my deductible?

If you wish to increase your level of coverage (for example, switching from Added Care Plus℠ to Maximum Care℠) extend your time or mileage terms and/or change your deductible, you may do so by visiting the dealer where you purchased your Mopar® Vehicle Protection. If this is not possible, please call Mopar Vehicle Protection at 1-800-521-9922 for further information. New Vehicle plans may be changed within 4 years and 48,000 miles of the vehicle's warranty start date (the date the vehicle was delivered to its original owner). Traditional Pre-Owned Vehicle plans may be changed within 90 days of plan purchase.

How do I change my address?

You may visit the dealer where you purchased your Mopar® Vehicle Protection or send your change request to:

Mopar Vehicle Protection®
Administrative Services Department
P.O. Box 2700
Troy, MI 48007-2700

Please allow 30 days for changes to be processed.

How do I obtain vehicle service under my Mopar® Vehicle Protection plan?

Please return to the dealer where you purchased your Mopar® Vehicle Protection. If you purchased your plan over the phone from one of our specialists, please return to the dealer where you purchased your vehicle. If this is not possible, you may request service at any Chrysler, Dodge, Jeep® , Ram, FIAT® or Alfa Romeo dealer in the United States (including Guam and Puerto Rico), Canada or Mexico. You can use the Find a Dealer feature on this website to locate the nearest authorized dealer. In all these cases, service will be performed using new or authorized remanufactured Mopar parts.

If you are driving a vehicle that is not manufactured by FCA US LLC, please return to the dealer where you purchased your Mopar Vehicle Protection. If they are not able to assist you, contact a dealer responsible for selling and servicing that make and model. In this case, you or the repairing dealer must contact Mopar Vehicle Protection at 1-800-521-9922 so we can authorize any repairs before they are started.

If I am not near a Chrysler, Dodge, Jeep® , Ram, FIAT® or Alfa Romeo dealer, will you cover repairs at another repair facility?

Yes, but you or the repair facility must contact Mopar® Vehicle Protection at 1-800-521-9922 so we can authorize any repairs before they are started and provide you with an authorization number. When the repairs are complete, please submit a reimbursement request with the following information:
  • A brief note explaining the reimbursement request
  • The original paid repair invoice. Please keep a copy for your records

The invoice must include the following information:
  • Customer name and address
  • Vehicle Identification Number (VIN)
  • The authorization number obtained from our office
  • Repair date
  • Vehicle mileage at the time of repair
  • Description of services performed

Labor and parts cost Please mail your request for reimbursement to:
Mopar Vehicle Protection
Claims Department
P.O. Box 2700
Troy, Michigan 48007-2700

How do I obtain a rental vehicle?

Rental vehicles should be obtained from the repairing dealer or a licensed rental agency. Rental coverage is subject to state and local laws and the policies imposed by the rental agency. Mopar® Vehicle Protection is not responsible for any refusal by a rental agency to rent a vehicle to you.

How do I request reimbursement for a rental vehicle?
Where applicable, car rental allowance will cover rental charges up to $35 per day for 5 days, for a maximum charge of $175 per repair occurrence. Some repairing dealers may submit the rental car claim or reimbursement on your behalf. If they are not able to do so, please submit a reimbursement request with the following information:
  • A legible copy of the paid bill for the repairs performed, including your Vehicle Identification Number (VIN) and/or Mopar® Vehicle Protection number.
  • The original paid bill from a licensed rental agency. Please keep a copy for your records
  • The rental bill must include the following information:
    • Customer name and address
    • All charges for the rental vehicle
    • Date the rental vehicle was received
    • Date the rental vehicle was returned

Please mail your request for reimbursement to:
Mopar Vehicle Protection
Claims Department
P.O. Box 2700
Troy, MI 48007-2700
How do I request reimbursement for a Roadside Assistance claim?
If your plan includes Roadside Assistance and you require help, please call 1-800-521-2779. In most cases, Roadside Assistance should be able to dispatch the required help on a 'Sign-and-Go' basis. If this is not possible and you will have to incur out-of-pocket expenses, you should notify a specialist at 1-800-521-2779 to confirm eligibility and obtain an authorization number. Then, submit a reimbursement request with the following information:
  • The original paid bill from the tow or repair facility describing services rendered. Please keep a copy for your records
  • The Roadside Assistance authorization number
  • A valid Mopar® Vehicle Protection number

Please mail your request for reimbursement to:
Roadside Assistance
Claims Department
P.O. Box 9145
Medford, MA 02155
Roadside Assistance is provided by Cross Country Motor Club.
How do I request reimbursement for a tire repair or replacement claim?

If your plan includes Road Hazard Tire Protection, or Road Hazard Tire and Wheel Protection, please arrange for service at time of occurrence by calling 1-800-521-2779 to confirm eligibility and obtain an authorization number.
Then, submit a reimbursement request with the following information:
  • The original paid bill from the tow or repair facility describing services rendered. Please keep a copy for your records
  • The Road Hazard authorization number
  • A valid Mopar® Vehicle Protection number

Please mail your request for reimbursement to:
Road Hazard Tire Protection
Claims Department
P.O. Box 9145
Medford, MA 02155
Roadside Hazard Tire Protection, and Road Hazard Tire and Wheel Protection, is provided by Cross Country Motor Club.

If I've already submitted a reimbursement request, how do I inquire about its status?

We endeavor to process reimbursement requests within 60 days of receipt.

If you do not receive your reimbursement within 60 days, please call the number that handles your type of claim:
  • For repair claims or rental vehicle reimbursements: 1-800-521-9922
  • For Roadside Assistance, Road Hazard Tire Protection or Road Hazard Tire and Wheel reimbursements: 1-800-521-2779

How do I transfer my Mopar® Vehicle Protection?

In most, but not all, cases, remaining coverage may be transferred to a second owner of the vehicle at the time of vehicle sale. A $50 option transfer fee will be applied (in most states). Your personalized plan provision describes the transfer rules applicable to your plan and the transfer fee in your state. If you have financed your Mopar® Vehicle Protection, the plan needs to be paid in full before you can transfer it.

We recommend that you take your personalized plan provision and the completed transfer form to your Chrysler, Dodge, Jeep® , Ram, FIAT® or Alfa Romeo dealer and they will assist you with the transfer.

If this is not possible, please complete and sign the transfer portion of your plan provision. Transfer requests need to be signed by the person to whom the plan provision was originally issued and they need to be received by Mopar Vehicle Protection within 60 days of the ownership change.

Please mail the completed transfer form with the transfer fee to:
Mopar Vehicle Protection
Transfer Department
P.O. Box 2700
Troy, MI 48007-2700

How do I cancel my Mopar® Vehicle Protection?

CANCELLATION POLICY: If you are the original purchaser of the plan, and coverage under the plan has not expired or been terminated, you may cancel if you have not authorized transfer of plan coverage to a new owner. To cancel the plan, you may take your plan to any dealer. The dealer will contact us to request termination of your contract. If your vehicle is repossessed or rendered a total loss, and your plan was financed with your vehicle, your rights under this plan transfer to the lienholder.The lienholder is then responsible for requesting termination of the plan through the dealer where the plan was purchased. If the plan was not financed, any refund due will be paid to you by check in your name from FCA US LLC.
If there is no dealer in your area, mail your cancellation request, along with your plan provision, proof of payoff and current mileage on the vehicle to:
Mopar® Vehicle Protection
Cancelation Department
P.O. Box 2700
Troy, MI 48007-2700

On cancellation requests received* within the first 60 days from the original purchase date ofthe plan, you will be refunded the full amount you paid for the plan, provided no claims have been paid against the plan. In the event claims have been paid, or requests received* after 60 days, your refund will be based on the full amount you paid for the plan, less a pro-rata adjustment for time or mileage used, whichever is greater, less a $75 cancellation fee. We reserve the right to cancel the plan after issuance should it be discovered that: (a) the vehicle is ineligible or has been modified/altered to make it ineligible after plan coverage has been in effect; (b) failure of the customer to maintain the vehicle as prescribed by the manufacturer; (c) the odometer has been tampered with or has not been repaired by the customer; (d) non-payment of premium or (e) the vehicle is registered outside of the of the United States, Guam and Puerto Rico. Your refund will be based on the full amount you paid for the plan, less a pro-rata adjustment for the time or mileage used, whichever is greater, less claims paid.

A cancellation refund check will be made payable and issued to you if no lien exists. Whenever a lien exists, the cancellation refund check will be made payable and issued to the lienholder. Note: Plans sold beyond 12 months or 12,000 miles from the vehicle's original in-service date have a surcharge applied to the plan cost. $150 of the applicable surcharge is non-refundable after 60 days from the plan sale date. This statement does not apply to Arizona, California, Florida, Nevada, New Hampshire, Puerto Rico and Washington.

*Requests Received: The cancellation refund will be based on the date we receive written notification of the cancellation request.

I have a question that I did not see listed. Who can I contact for more information?
Please call Mopar® Vehicle Protection at 1-800-521-9922

Show Disclaimers

The information on this website is intended to provide only an outline of the coverages, benefits and exclusions regarding Mopar® Vehicle Protection Plans as offered and issued by FCA US LLC or a subsidiary. FL Lic. #65505. CA Lic. #0G94472. Services/component repairs made prior to the purchase of a plan are not covered. Complete details and coverage are provided in the plan provision. All transactions relating to any plan are governed solely by the plan provision of the purchased plan.

Mopar Vehicle Protection plans are offered and issued by FCA US LLC.

FCA Service Contracts LLC is a wholly owned subsidiary of FCA US LLC and, in some instances, may be the obligor and/or administrator of your plan.

FCA US Vehicle means Chrysler, Dodge, Jeep®, Ram, FIAT® or Alfa Romeo brand vehicles only.