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Creating an account allows you to save your vehicle information and preferences, so future bookings are even simple. Don't have an account with us yet?   Register now

FAQs

Still Have Questions?

We're here to help. Check out our list of FAQs, and if we haven't addressed your concern, don't hesitate to contact us.

Why do I need to sign in or create an account to schedule service online?

You need to sign in or createan account so that the dealer has access to your VIN and contact details and can save your appointment details for later.

Why do I need to add a VIN vehicle to schedule service online?

The dealer needs access to your VIN for information on the vehicle's year, make, model, trim, history and more.

Where do I find my VIN?

The VIN can be found on the VIN plate located on the driver's side of the dashboard just below the windshield (1). The VIN can also be found on the driver-side doorframe label (2), as well as on documents related to the vehicle's registration, title and insurance.

How do I add my VIN to my Mopar® account?

Navigate to Your Garage or to Your Vehicle Dashboard and locate the "Become an Owner" tile. Click "Add a VIN" to add your VIN to your account.

How do I find a dealer that supports online service scheduling?

Using the Find a Dealer search, look for dealers with the "Online Scheduling Available" label.

What is my Preferred Dealer and why do I need to select a dealer in order to schedule an appointment?

Your Preferred Dealer information is saved in Your Dashboard for easy access to contact info, coupons and more. You must select a Preferred Dealer so that we can save your dealer and look up your appointment next time you sign in.

How do I select my Preferred Dealer?

Select your Preferred Dealer using the Find a Dealer search.

What if my Preferred Dealer doesn't support online service scheduling?

Not all dealers participatein the online service scheduling program. Next time you call to make an appointment, let your dealer know you're interested in scheduling service online in the future.

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