Mopar® Vehicle Protection Frequently Asked Questions

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All Chrysler, Dodge, Jeep® , Ram and FIAT® vehicles, and most - but not all - competitive make vehicles are eligible for genuine Mopar® Vehicle Protection. You may purchase a plan for your vehicle by visiting your local, authorized FCA Canada dealer. If you are interested in Mopar Vehicle Protection for another make, please visit your authorized dealer to inquire about eligibility.

New Vehicle plans can be purchased anytime within 4 years and 80,000 kilometres of the vehicle's warranty start date (the date the vehicle was delivered to its original owner) for most plans. Surcharges may apply after 1 year or 20,000 kilometres.

Certified Pre-Owned plans can be purchased on Chrysler, Dodge, Jeep®, Ram or FIAT® vehicles within 6 years and 180,000 kilometres of the vehicle’s warranty start date (the date the vehicle was delivered to its original owner).

Quality Pre-Owned Vehicle plans can be purchased on vehicles within 8 years and 200,000 kilometres of the vehicle’s warranty start date (the date the vehicle was delivered to its original owner). Your dealer will complete a Vehicle Inspection to ensure the vehicle is eligible for coverage.

Mopar® Vehicle Protection is offered with a wide variety of time and metrage terms, typically up to 7 years and 200,000 kilometres.

New Vehicle plan coverage begins on the vehicle's warranty start date (the date the vehicle was delivered to its original owner) and at zero kilometres.

For example: Your vehicle's warranty start date is July 1, 2016 and the odometer reads 10,000 kilometres. You purchase a 5-Year / 100,000-Kilometre plan on November 1, 2016. Your coverage starts on July 1, 2016 and expires on July 1, 2021 or when your odometer reads 100,000 kilometres, whichever occurs first.

For example: You purchase a pre-owned 2013 Chrysler vehicle on August 1, 2016 and the odometer reads 50,000 kilometres. On the same day, you purchase a 2-Year / 40,000 Kilometre traditional Pre-Owned plan. Your coverage starts on August 1, 2016 and expires on August 1, 2018 or when your odometer reads 70,000 kilometres, whichever occurs first.

This website features a selection of our best-selling plans, but yes, we have others. Your local Chrysler, Dodge, Jeep® , Ram or FIAT® dealer offers these and many other specialized plans for mechanical coverage and maintenance, including lease vehicle plans, traditional pre-owned vehicle plans, Appearance Care, and a wide variety of oil, lube and filter, tire and wheel protection and roadside assistance plans. Please visit your local, authorized dealer for details.

When you purchase genuine Mopar® Vehicle Protection from a Chrysler, Dodge, Jeep® , Ram or FIAT® dealer, you will receive a personalized Terms and Conditions in the mail. The Terms and Conditions will provide a detailed description of the benefits, coverage, terms and conditions of your plan. If you don't receive your plan provision in the mail or it's not available on the website, call Mopar Vehicle Protection at 1-800-465-2001 and we'll send you another copy.

Yes, but this can only be done at the time you lease or purchase your vehicle, subject to the approval of your lease or loan provider. If you purchase your Mopar® Vehicle Protection after you purchase or lease your vehicle, you cannot add the cost of Mopar® Vehicle Protection to your lease or loan payment.

Customers are responsible for proper operation and maintenance of vehicles covered by Mopar® Vehicle Protection, just as if the vehicle is operating under warranty. Please refer to the Owner's Manual supplied by FCA Canada (or other vehicle manufacturer) for detailed information. Be sure to keep all receipts and work orders related to the maintenance of your vehicle. This will help to determine if the recommended maintenance schedule was followed, should the need arise.

Please return to the dealer where you purchased your Mopar® Vehicle Protection. If this is not possible, you may request service at any Chrysler, Dodge, Jeep® , Ram or FIAT® dealer in Canada, the United States or Mexico. You can use the Find a Dealer feature on this website to locate the nearest authorized dealer. In all these cases, service will be performed using new or authorized remanufactured Mopar parts.

Under certain conditions, FCA Canada will authorize service at independent repair facilities. Please contact FCA Canada Customer Care at 1-800-465-2001 before any repairs are started for assistance.

Rental vehicles should be obtained from the repairing dealer or a licensed rental agency. Rental coverage is subject to provincial and local laws, and the policies imposed by the rental agency. Mopar® Vehicle Protection is not responsible for any refusal by a rental agency to rent a vehicle to you.

If your plan includes Roadside Assistance and you require help, please call 1-800-363-4869. In most cases, Roadside Assistance should be able to dispatch the required help. If you incur out-of-pocket expenses, you should notify a specialist at 1-800-363-4869 to confirm eligibility for reimbursement.

In most but not all cases, remaining coverage may be transferred to a second owner of the vehicle within 30 days of the time of vehicle sale. Your plan Terms and Conditions describe the transfer rules applicable to your plan.

We recommend that you contact your Chrysler, Dodge, Jeep, Ram or FIAT dealer to assist you with the transfer.

CANCELLATION POLICY: If you request cancellation of your contract within 60 days from the date of contract application, a full refund of the contract amount will be paid, less the cost of any repairs or covered services provided. Cancellation must be requested through the FCA Canada Inc. selling retailer. Refunds are issued to the retailer.

FCA Canada Inc. will deny any request to cancel a contract if the retailer is notified after 60 days from the date of contract application.

FCA Canada Inc. reserves the right to cancel a service contract at any time should it be discovered that a vehicle is ineligible, or is involved in an accident to the extent of becoming an insurance write-off, or the contract information provided to FCA Canada Inc. has been misrepresented.