Life is full of surprises. Some are good, while others can be a little flat – like your tire after a nail found its way into it. At Mopar® , we understand. That’s why if you’re in need of Roadside Assistance, you can call the following number for help. Our customer service teams are here for you 24 hours a day, 7 days a week.
So we can best serve you when you call, please have the following information available:
If your vehicle cannot be driven because of mechanical breakdown, it will be towed to the nearest authorized FCA Retailer which services your brand of vehicle (or to the FCA Retailer of your choice, provided it is within a 35-kilometre distance of the point of breakdown).
If your vehicle is stuck in a ditch or snow, on or adjacent to a public roadway and appears to be undamaged, and the tow facility has access, it will be winched to the nearest road surface. If your vehicle is unable to proceed under its own power and a tow is required once the winch is performed, you will be responsible for paying the service facility for the winch and the tow.
If your battery is dead, jump-start assistance will be dispatched to your location. In the event that your vehicle fails to start, your vehicle will be towed to the nearest FCA Retailer (or to the FCA Retailer of your choice provided it is within a 35-kilometre distance of the point of breakdown).
If your keys are locked in your vehicle or your locks are frozen, help will be sent to your location. (Service is limited to providing access to the seating area only and does not include the cost of replacing keys.)
If you have a flat tire, the service facility will remove it and install your spare tire. The spare tire must be inflated and in sound operating condition. Tire repairs are not covered.
If your vehicle runs out of fuel, a small amount of gasoline will be delivered to your location, where regulations permit. In all other cases, including alternate fuels, your vehicle will be towed to the nearest re-fueling centre. In these instances, the cost of fuel purchased will be your responsibility.
24-Hour Roadside Assistance is applicable for the term of 5 years or 100,000 kilometres, whichever comes first. Vehicles placed in taxi, police, limousine, postal or ambulance service and all SRT vehicles are covered for roadside assistance for 3 years or 60,000 kilometres, whichever comes first.
24-Hour Roadside Assistance is applicable for the term of the basic manufacturer's warranty period of 4 years or 80,000 kilometres, whichever comes first.
If you purchased certain Extended Service Contract Policies offered through our Mopar® Vehicle Protection (MVP) program, this would provide an additional level of coverage on warrantable components offered through these plans. Please see your Chrysler, Dodge, Jeep®, Ram or FIAT® dealer for further details. You can also visit the Mopar Vehicle Protection section of this site to learn more.
Roadside Assistance Exclusions: