Roadside Assistance

Here for you 24/7/365

Life is full of surprises. Some are good, while others can be a little flat – like your tire after a nail found its way into it. At Mopar® , we understand. That’s why if you’re in need of Roadside Assistance, you can call the following number for help. Our customer service teams are here for you 24 hours a day, 7 days a week.

1-800-363-4869

So we can best serve you when you call, please have the following information available:

  • Vehicle identification number (VIN)
  • Type of vehicle
  • Licence plate number
  • Odometer reading
  • Where you are located (city, cross streets, landmarks, etc.)
  • Nature of the problem (brief description)
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Covered Services

Need a Tow?

If your vehicle cannot be driven because of mechanical breakdown, it will be towed to the nearest authorized FCA Retailer which services your brand of vehicle (or to the FCA Retailer of your choice, provided it is within a 35-kilometre distance of the point of breakdown).

Stuck?

If your vehicle is stuck in a ditch or snow, on or adjacent to a public roadway and appears to be undamaged, and the tow facility has access, it will be winched to the nearest road surface. If your vehicle is unable to proceed under its own power and a tow is required once the winch is performed, you will be responsible for paying the service facility for the winch and the tow.

Dead Battery?

If your battery is dead, jump-start assistance will be dispatched to your location. In the event that your vehicle fails to start, your vehicle will be towed to the nearest FCA Retailer (or to the FCA Retailer of your choice provided it is within a 35-kilometre distance of the point of breakdown).

Locked Out?

If your keys are locked in your vehicle or your locks are frozen, help will be sent to your location. (Service is limited to providing access to the seating area only and does not include the cost of replacing keys.)

Flat Tire?

If you have a flat tire, the service facility will remove it and install your spare tire. The spare tire must be inflated and in sound operating condition. Tire repairs are not covered.

Out of Fuel?

If your vehicle runs out of fuel, a small amount of gasoline will be delivered to your location, where regulations permit. In all other cases, including alternate fuels, your vehicle will be towed to the nearest re-fueling centre. In these instances, the cost of fuel purchased will be your responsibility.

Coverage Details

24-Hour Roadside Assistance is applicable for the term of 5 years or 100,000 kilometres, whichever comes first. Vehicles placed in taxi, police, limousine, postal or ambulance service and all SRT vehicles are covered for roadside assistance for 3 years or 60,000 kilometres, whichever comes first.

For Alfa Romeo vehicles only

24-Hour Roadside Assistance is applicable for the term of the basic manufacturer's warranty period of 4 years or 80,000 kilometres, whichever comes first.

If you purchased certain Extended Service Contract Policies offered through our Mopar® Vehicle Protection (MVP) program, this would provide an additional level of coverage on warrantable components offered through these plans. Please see your Chrysler, Dodge, Jeep®, Ram or FIAT® dealer for further details. You can also visit the Mopar Vehicle Protection section of this site to learn more.

Additional Considerations

Roadside Assistance Exclusions:

  • Roadside claims that are provided by unlicensed providers.
  • Covered service must be provided in Canada or the Continental United States and is limited to plated and insured vehicles that use public roadways.
  • Incidental or consequential damages and/or charges connected with the failure of your vehicle. Some examples may include lost time and inconvenience; the loss of the use of your vehicle; rental car expenses; fuel cost; telephone, travel, meal and/or lodging expenses; the loss of personal or commercial property; the loss of work related revenue.
  • The program does not pay for towing required because of an accident.
  • Any vehicle that has had the odometer altered.