Frequently Asked Questions
FCA Canada regards safety as paramount and does not compromise on the safety of our customers and their families. Confidence in our products and our services is of utmost importance to us. As a result of our commitment, we will periodically recall a vehicle to correct a problem or improve overall performance.
Vehicle owners are notified by direct mail for safety recalls, emissions recalls, customer satisfaction notices and warranty extensions. Information about safety recalls is also typically available through the print and/or broadcast media. The notices sent through the mail will give owners the direction they need to have the recall, customer satisfaction notice or warranty extension properly addressed.
Visit any FCA Canada brand website and use the Vehicle Recall link to view all recalls, customer satisfaction notices and warranty extensions that apply to your vehicle’s VIN.
Contact FCA Canada Customer Care Centre today and one of our representatives will help you find what you're looking for or answer any questions you may have. You can also view our Frequently Asked Questions (FAQs).
Customer Care Hours:
Customer Care Address:
FCA Canada Inc.
Customer Care Centre
P.O. Box 1621
Windsor, ON N9A 4H6