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*Notification letters issued prior to 2001 are not available online. Please call FCA Canada Customer Care at 1-800-465-2001 (English) or 1-800-387-9983 (French) to request a copy.

Frequently Asked Questions

A VIN is a Vehicle Identification Number. It is a 17-character alphanumeric identifier or a manufacturer’s serial number. Each character in the VIN number has a significant meaning. Together, they create a number that provides information about the vehicle and its unique history.
The VIN can be found on the VIN plate located on the driver's side of the dashboard just below the windshield (1). The VIN can also be found on the driver-side doorframe label (2), as well as on documents related to the vehicle's registration, title and insurance.

FCA Canada regards safety as paramount and does not compromise on the safety of our customers and their families. Confidence in our products and our services is of utmost importance to us. As a result of our commitment, we will periodically recall a vehicle to correct a problem or improve overall performance.

Vehicle owners are notified by direct mail for safety recalls, emissions recalls, customer satisfaction notices and warranty extensions. Information about safety recalls is also typically available through the print and/or broadcast media. The notices sent through the mail will give owners the direction they need to have the recall, customer satisfaction notice or warranty extension properly addressed.

Visit any FCA Canada brand website and use the Vehicle Recall link to view all recalls, customer satisfaction notices and warranty extensions that apply to your vehicle’s VIN.

Safety recalls include any problems encountered with an FCA Canada product that are related to the safe operation of the vehicle or the safety of the occupants. FCA Canada will correct the problem, at no charge, even if the vehicle is out of warranty or you are not the original owner.
Emissions recalls are problems related to Canadian emissions standards. FCA Canada will correct the problem, at no charge, even if the vehicle is out of warranty or you are not the original owner.
Customer satisfaction notices are preventive in nature and involve warranty or customer satisfaction issues such as non-safety repairs. FCA Canada will correct the problem, at no charge, even if the vehicle is out of warranty or you are not the original owner.
A warranty extension is an extension of coverage for a particular part beyond its original warranty coverage. If you are experiencing the concern described in the warranty extension, FCA Canada Inc. will replace the part up to a specified length of time or mileage, at no charge, per the details stated in the warranty extension, even if you are not the original owner.
FCA Canada may not have the correct owner information for your vehicle. Please contact the Customer Name & Address Call Centre at 1-800-373-1474 to update your information and ensure you receive future notifications.
No, a notification is not required to have your vehicle repaired. If your vehicle is involved in a recall, customer satisfaction notice and/or warranty extension, contact an authorized FCA Canada dealer to schedule a service appointment.

Need Help?

Contact FCA Canada Customer Care Centre today and one of our representatives will help you find what you're looking for or answer any questions you may have. You can also view our Frequently Asked Questions (FAQs).

Customer Care Hours:
Monday - Friday (8:00am - 8:00pm EST)
Saturday (9:00am to 5:00pm EST)
Customer Care Address:

FCA Canada Inc.
Customer Care Centre
P.O. Box 1621
Windsor, ON N9A 4H6